GROOVE AUDIO Product Warranty & Support

We're sorry if something's wrong with your product. GROOVE AUDIO offers the following warranty support so you can use our products with confidence.

What the warranty covers

This warranty applies to GROOVE AUDIO products purchased from our official online shop or authorized retailers. It covers manufacturing defects and faults that occur under normal use — for example, a product that arrives damaged or non-functional, or a cable that develops a disconnection or poor contact during normal use.

Warranty period and support

Initial defects (reported within 7 days of delivery) If you report a problem within 7 days of receiving your product, we'll treat it as an initial defect and arrange a replacement or refund right away.

Warranty repair (within 3 months of delivery) For faults that develop under normal use within 3 months, we'll repair or replace the product free of charge. Parts and labor are on us.

After the warranty period Even after 3 months, or for issues not covered below, we can often offer paid repair if the product is repairable. Please reach out — we want you to enjoy our products for a long time.

Return shipping

Shipping costs depend on where you're located:

Customers in Japan: We cover return shipping for initial defects. For warranty repairs within 3 months, you cover shipping to us and we cover shipping back.

International customers: Please return the product to us at your own cost. Once we receive it and confirm the defect, we'll refund the product price (shipping costs are not refundable). For warranty repairs, you'll also be responsible for return shipping in both directions. We appreciate your understanding — as a small independent workshop, covering international return shipping on every case isn't something we can sustainably offer.

What the warranty does not cover

• Damage from incorrect use or improper handling
• Damage from modification, disassembly, or third-party repair
• Water or liquid damage
• Damage from drops, impacts, fire, flood, earthquake, or other accidents and natural disasters
• Normal wear and cosmetic changes (scratches, fading, etc.) from regular use

Even in these cases, paid repair may be possible. Please contact us first and we'll provide an estimate where we can.

How to contact us

Use the Contact page on our website, or email us directly at groove_audio_cable@yahoo.co.jp.

To help us respond quickly, please include:

• Order number or purchase date
• Product name or model
• A description of the problem (symptoms and when it happens)
• Photos of the affected area, if possible
• Your name and email address

The process

1. Get in touch. Let us know what's going on as soon as you notice the issue.
2. Return the product. We'll confirm whether it's eligible for warranty support and guide you through sending it back.
3. Inspection and repair. Once it arrives, we'll inspect it promptly and repair, replace, or refund as appropriate. If it turns out not to be covered, we'll contact you with an estimate for paid repair.
4. Return delivery or refund. We'll ship the repaired or replacement product back to you, or process your refund according to your original payment method.

Custom and modified products

Custom orders: Products built to your specifications are covered by the standard warranty for manufacturing defects and initial faults. However, we can't accept returns or exchanges based on personal preference.

Customer modifications: If you modify or disassemble the product yourself, the warranty is void and we're unable to offer support, including paid repair, for issues that arise afterward.

GROOVE AUDIO is committed to honest, personal support so you can enjoy our products for years to come. If you have any questions, please don't hesitate to reach out. Thank you for supporting GROOVE AUDIO.